Responsible Gambling at SpinsUp: Tools, Limits and Where to Get Help

What we want from your time with us is straightforward: entertainment you can afford, for as long as it stays enjoyable, and a clear exit the moment it stops being that. Gambling is a form of paid entertainment, not a way to earn money or recover losses. Every game in our library carries a mathematical house edge, which means that over a long enough period the expected outcome is a net loss. That is not a caveat buried in terms and conditions. It is the fundamental design of the product, and understanding it is the starting point for playing sensibly.

Most people who gamble do so without difficulty. A minority do not, and the difference between the two groups is rarely visible from the outside, sometimes not even from the inside. The tools on this page exist because the sensible time to set a boundary is before you need one, not after.

Every tool described here sits in your account settings and can be activated by you directly, without contacting our support team and without explaining your reasons to anyone.

One design detail is worth knowing. Tightening a limit takes effect immediately. Loosening or removing one takes effect only after a cooling-off period, typically 24 hours or longer depending on the tool. That asymmetry is deliberate. A decision made calmly should not be reversible in the heat of a difficult session.

Why the deposit limit is the one to set first

If you set only one control, make it the deposit limit. The reasoning is mechanical rather than moral. Loss limits and session reminders act on behaviour already in progress, at exactly the moment your judgement is least reliable. A deposit limit acts before any of that, at the point where money would enter the account. It is the only tool that constrains the maximum possible cost of a session in advance.

Choose the figure the way you would choose a budget for any other form of entertainment: an amount you can lose entirely, this month, without it affecting rent, bills, savings or anyone who depends on you. If naming that figure feels uncomfortable, that discomfort is itself information worth sitting with.

Problem gambling rarely announces itself. It develops gradually, and the person experiencing it is usually the last to identify the pattern, because each individual decision feels defensible in isolation. What follows is not a diagnostic test. It is a list of the shifts that most often appear before someone recognises a difficulty.

• Chasing losses: depositing again to recover what a previous session cost, rather than accepting the loss as the price of the entertainment.
• Escalating stakes: needing larger bets to feel the same engagement that smaller ones used to provide.
• Borrowed funds: gambling with money intended for bills, rent or savings, or with money borrowed from anyone.
• Concealment: hiding the extent of play from a partner, family member or friend, or minimising it when asked.
• Displacement: gambling instead of work, sleep, social plans or responsibilities you would previously have prioritised.
• Mood dependence: playing to escape stress, low mood, boredom or anxiety rather than for enjoyment.
• Loss of control over duration: repeatedly intending to stop and continuing anyway.

Recognising one item on that list does not mean you have a problem. Recognising several, particularly over a sustained period, is worth taking seriously. The point of naming them is not to alarm you. It is that patterns are much easier to interrupt once you can see them clearly, and much harder to interrupt while they still feel like a series of unrelated decisions.

Our services are available exclusively to people aged 18 and over. Every account undergoes identity verification before withdrawals are released, which includes confirmation of date of birth. Accounts found to belong to anyone under 18 are closed and any balance is returned to source.

If you share a device or a household with young people, the practical safeguards matter. Do not save your login credentials in the browser. Enable two-factor authentication on your account. Consider filtering software such as Gamban, GamBlock or BetBlocker, which restrict access to gambling sites across an entire device or network and cannot be disabled casually. These are also useful tools for adults who have self-excluded and want the technical barrier as well as the account-level one.

If any of this page has felt familiar, help is available and it is free, confidential and staffed by people who deal with this every day. You do not need to have reached a crisis point to make contact. Talking to someone early is easier than talking to someone late.

• Gambling Help Online: 1800 858 858, available 24 hours a day across Australia, with phone counselling, online chat and email support. Website: gamblinghelponline.org.au
• BetStop, the National Self-Exclusion Register: a single registration that blocks you from all licensed Australian online gambling services at once. Website: betstop.gov.au
• Lifeline: 13 11 14, 24-hour crisis support for anyone in immediate distress.
• Gamblers Anonymous Australia: peer support meetings held in person and online in every state.
• Financial Counselling Australia: 1800 007 007, free and independent advice on debt and financial hardship.

Family members and friends are welcome to contact these services too. Living alongside someone else's gambling difficulty carries its own weight, and support exists for that as well.

Reaching us directly

Our live chat operates 24 hours a day. If you would like a limit applied, a time out arranged or your account closed, our team will action it without asking you to justify the request. If you would prefer not to have that conversation at all, every tool described on this page is available in your account settings and takes effect the moment you set it.